We give you access to trusted doctors and medical facilities in Bali – without the hassle of organizing everything yourself.

We work directly with clinics, including their management, which allows us to monitor service quality. We also understand the specifics of the local healthcare system and only partner with reliable providers. Plus, we collect feedback from our clients to continuously evaluate and improve our service.

HealthBali places a deposit with the clinic to secure your appointment slot — the invoice is issued directly to our company. That’s why we require 100% prepayment to confirm your booking.

You can pay using any convenient method: credit/debit card, QRIS, OVO, Mandiri, Permata, bank transfer, and more.

There’s no need to pay anything at the clinic (unless you request additional services during the visit).
This guarantees your reservation and helps us manage the specialists’ schedules more efficiently.

Not necessarily. The prices listed on our platform are average, pre-agreed rates with clinics. Depending on the service, they may be lower, equal to, or slightly higher than booking directly.

Over 90% of our clients say they save money by booking through HealthBali thanks to:

• Smart selection of the best value-for-money clinics and specialists
• No hidden fees
• Our support and flexible free cancellation policy

There is a shortage of medical specialists in Bali, and many of them work across multiple clinics. This limits appointment availability and requires more flexible scheduling.

Most experienced doctors and reputable medical centers are located in Denpasar – the island’s main city – where better equipment, laboratories, and diagnostic/treatment conditions are available.

Coverage depends on the terms of your insurance policy.
HealthBali assists in organizing medical services and providing documentation, but we cannot guarantee reimbursement from your insurer.

We provide all necessary payment documents, including a deposit confirmation. Our partner clinics also issue official receipts and medical reports, which you can submit to your insurance company for a reimbursement claim.

If you’re planning to claim reimbursement, we recommend contacting your insurance provider in advance to check whether the services are covered.

We do our best to make the process as smooth as possible, but reimbursement decisions are ultimately made by your insurance company.

Yes, the final cost may increase or decrease depending on the scope of procedures needed — which can change after initial diagnostics or based on your response to treatment.

If a clinic adds extra items to the bill, you have the right to decline them. You can also contact us to check whether those services are available at a better price elsewhere.